Terms & Conditions

Definitions

For the purposes of these Terms and Conditions:

“Company” refers to CREATIVE HABITAT SOLUTIONS SDN. BHD., Registration No. 202601021584 (1683681-A).

“Goods” refers to household decor, lighting, wallpaper, wall coverings, interior accessories, and related products offered for sale on the Service.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to the website and online services operated by CREATIVE HABITAT SOLUTIONS SDN. BHD.

“You” means the individual accessing the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service.

Acceptance of Terms

By accessing Our website or purchasing Our Goods, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions.

If You do not agree with any part of these Terms, You must discontinue use of the Service immediately.

Orders and Payments

All Orders are subject to acceptance and product availability.

Prices for Goods are displayed on the Service and may be updated, modified, or corrected at Our discretion without prior notice.

Full payment must be received and successfully verified before Goods are processed, packed, customized, prepared, or shipped.

We reserve the right to refuse, cancel, or limit any Order if We reasonably suspect:

  • Fraudulent or unauthorized activity
  • Pricing or listing errors
  • Stock unavailability
  • Payment verification issues
  • Incorrect product information
  • Violations of applicable laws or regulations

If payment has already been made for a cancelled Order, We will process a refund through the original payment method, subject to Our Refund and Returns Policy and Cancellation Policy.

Product Information and Availability

We strive to ensure that all product descriptions, images, specifications, colours, measurements, materials, and pricing details are accurate and up to date.

However, minor differences may occur due to:

  • Product updates by suppliers or manufacturers
  • Display screen settings and image rendering
  • Lighting conditions in product photography
  • Packaging changes
  • Natural material, texture, or colour variations
  • Batch differences for wallpaper, wall coverings, decor, and lighting products
  • Technical specifications provided by suppliers

The Company reserves the right to correct any errors, omissions, or inaccuracies and to update product information at any time without prior notice.

Availability of Goods is not guaranteed. We may limit quantities, discontinue products, or withdraw items from sale at Our discretion.

Product Use, Installation and Safety

Customers are responsible for reading and following all instructions, warnings, manuals, care guidelines, installation guides, and safety information supplied with the products.

The Company shall not be responsible for damage, injury, loss, or unsatisfactory results caused by:

  • Improper installation
  • Incorrect measurements
  • Misuse of products
  • Unauthorized modifications or repairs
  • Failure to follow supplier or manufacturer instructions
  • Use of products for purposes other than their intended use
  • Incorrect electrical installation of lighting products
  • Poor surface preparation before wallpaper or wall covering application

Products should be used and installed only in accordance with applicable safety guidelines, building requirements, and regulations.

For lighting products, installation should be carried out by a qualified person or electrician where required.

Delivery

We will make reasonable efforts to deliver Goods within the estimated delivery timeframe provided at checkout.

Delivery dates are estimates only and are not guaranteed.

Delays may occur due to factors beyond Our reasonable control, including but not limited to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Customs or regulatory inspections, where applicable
  • High-volume order periods
  • Supply chain interruptions
  • Product availability issues

Risk of loss and ownership of Goods pass to You upon successful delivery to the shipping address provided.

You are responsible for ensuring that the shipping address, contact details, and delivery information provided are accurate and complete.

Returns, Refunds and Cancellations

For information regarding returns, refunds, and order cancellations, please refer to Our:

  • Refund and Returns Policy
  • Cancellation Policy
  • Shipping Policy

These policies form an integral part of these Terms and Conditions.

Intellectual Property

All content available on the Service, including but not limited to:

  • Text
  • Images
  • Product photographs
  • Logos
  • Trademarks
  • Graphics
  • Product descriptions
  • Website design and layout
  • Marketing materials

is the property of CREATIVE HABITAT SOLUTIONS SDN. BHD. or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, transmit, display, or exploit any content without Our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, CREATIVE HABITAT SOLUTIONS SDN. BHD. shall not be liable for any:

  • Direct or indirect losses
  • Incidental, special, or consequential damages
  • Loss of data, business opportunities, revenue, or profits
  • Delays caused by third-party service providers
  • Loss, theft, or damage occurring after delivery
  • Inability to access or use the Service or Goods
  • Damage caused by improper installation, incorrect use, or failure to follow product instructions

This limitation applies even if the Company has been advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit liability where such exclusion is prohibited by applicable law.

Warranty Disclaimer

Unless otherwise stated, products are provided on an “as is” and “as available” basis.

Manufacturer or supplier warranties, where applicable, remain subject to the terms and conditions established by the respective manufacturer or supplier.

The Company does not provide any additional warranties beyond those expressly required under applicable law.

User Responsibilities

By using the Service, You agree to:

  • Use the Service only for lawful purposes
  • Provide accurate, current, and complete information when placing Orders
  • Review product details, measurements, colours, materials, and specifications before purchasing
  • Maintain the confidentiality of any account credentials
  • Not misuse, disrupt, or interfere with the operation or security of the Service
  • Not engage in activities that infringe upon the rights, safety, or property of others
  • Comply with all applicable laws and regulations

Privacy

Your use of the Service is also governed by Our Privacy Policy, which explains how We collect, use, store, and protect Your personal information.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

You agree that any disputes arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Changes to These Terms

We reserve the right to update, amend, or modify these Terms and Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on the Service.

Continued use of the Service after such changes have been published constitutes Your acceptance of the revised Terms and Conditions.

Contact Us

If You have any questions regarding these Terms and Conditions, please contact Us:

Company: CREATIVE HABITAT SOLUTIONS SDN. BHD.
Registration No.: 202601021584 (1683681-A)

Email: creative_habitat_solutions@outlook.com
Phone: 011 5874 1693

Address:
12, First Floor, Lorong Impian Ria 6, Taman Impian Ria, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.